About the SepGuide™ Plan

Why was the SepGuide™ Plan created?

The SepGuide™ Plan was developed using over four years of research findings and millions of anonymised data points to understand how people separate in Australia. As the leading provider for separation support in the country, The Separation Guide has developed an evidence-backed separation support program that delivers better outcomes for individuals, their families and society.

Our research has shown that receiving early education and advice when you separate can reduce the stress, cost, and time to resolution, increase your well-being and minimise the impact on those around you.

The aim of this plan is to provide you with a support structure and crucial information throughout your separation, and to connect you to trusted professionals who can assist you in all the areas you need.

What is in the the SepGuide™ Plan?

The program includes access to our tailored Support Hub, a comprehensive resource centre that provides step-by-step checklists, tools and information and connects you to ethical, trusted professionals at a pace that suits you.

  • Your personal pathway: We’ve tailored your plan to suit you based on the information you gave us in your Q&A.
  • Centralised information: The Support Hub is your one-stop platform, putting your resources and professional recommendations in one place.
  • Step-by-step guidance: Checklists let you move through as quickly or as slowly as you need and track your progress.
  • Timely professional advice: Meeting providers after you’ve had the time to prepare helps you save time and cost.

SepGuide™ Plan Support Plus also includes four sessions with qualified professionals like lawyers, mediators, divorce coaches, separation support consultants and financial advisors to help you with your legal, financial and wellbeing needs.

SepGuide™ Plan - Basic

What's included in Basic?

Basic is always free for all separating Australians who need general guidance and connection to trusted professionals.

When you complete our Q&A, you can access your central Support Hub to help you understand separation in Australia.

Included in Basic:
  • Your personal separation pathway: tailored recommendation based on the information you gave us in your Q&A.
  • Connection to trusted professionals:
  • A record of bookings: “>Stay on top of upcoming and past appointments with a central record of who you’ve spoken with.
  • General information: content about separation and divorce in Australia to help you understand the services you’ll need to get you through.

SepGuide™ Plan - Support

What's included in Support?

Support is your 12-month personalised plan with member-only content across every aspect of your separation.

Included in Support

All the benefits of ‘Basic’, and:

  • Personalised checklists: Tailored to your specific legal, financial, and emotional needs, helping you stay organised and empowered.
  • Progress tracking: Monitor your progress using our step-by-step framework and keep your forward momentum through your separation.
  • A library of personalised content: Emails, podcasts, videos, and templates, accessible 24/7, providing insights and practical tools to provide clarity and peace of mind.
  • Cost-effective and affordable payment plan
How long is the SepGuide™ Plan Support subscription?

The average length of time for people to go through separation and divorce in Australia is 628 days.

We aim to reduce the time and stress of separation. People who access The Separation Guide resources report a reduction in the time it took to reach a resolution – an average of 470 days.

Typically, people use our resources and checklists for around 12 months, so your subscription gives you access for this time to support you pre, during and post-separation.

Use your plan for as long as you are going through your separation and need the education and resources.

Can I cancel my free trial?

Yes. Please advise us by email at least 24 hours before the end of your free trial to accounts@theseparationguide.com.au

Can I cancel my SepGuide™ Plan Support subscription?

Yes. You pay in advance. If you want to cancel beyond the end of your current billing period, please advise us by email at least 48 hours before your next payment to accounts@theseparationguide.com.au.

You will still have access until the end of your billing period.

Can I change my Support subscription to Support Plus?

If you need to include professional support, you can switch by cancelling your Support subscription and purchasing a new Support Plus subscription for 12 months.

SepGuide™ Plan - Support Plus with professional sessions

What's included in Support Plus?

Support Plus is your 12-month personalised plan with member-only content across every aspect of your separation with the trusted professional services you need to get you through.

Included in Support Plus

All the benefits of ‘Support’, and:

  • Access to professional services: four x 1 hour Insight and Advice sessions from a selection of trusted industry professionals to progress you through your separation.

Choose from a:

  • lawyer or legally qualified mediator
  • money coach or financial advisor
  • counsellor
  • psychologist
  • divorce coach
  • mortgage broker
  • child support consultant
  • separation support.
What is a session?

A session is a meeting with a separation professional. You have four sessions included in your Support Plus SepGuide™ Plan.

What professional services can I book?

Your included sessions cover:

  • one session with either a family lawyer or a legally qualified mediator
  • three sessions with other professionals in our network, including separation consultants, financial advisors, divorce coaches, mortgage brokers and child support consultants.
Why can’t I find professionals in all of my Service Pages?

We show you professional services based on the answers you gave us in your Q&A. For example, if you shared that you have children, we recommend services for parents.

We also recommend services based on your recommended pathway. For example, if your situation indicates Guided Separation is your best path, you will see a mediator rather than a lawyer.

If you need professional services that are not listed on your personal Support Hub, get in touch for a chat with us, and we can connect you.

How many times can I book with each service provider?

Some services, such as legal representation or financial modelling, can only be booked once. After your initial session, you can engage the professionals directly.

Other services can be booked more than once through your SepGuide™ Plan. These include separation support and divorce coaching for ongoing practical and emotional support.

Do I need to check off all the plan items before I book a session?

No. We designed the content in your Plans to support and inform you and help you prepare to meet professionals so you can get the most out of your meeting.

We recommend that you read and listen to the resources to get clarity on your rights and obligations and understand the options available to you.

But you can book sessions whenever you are ready.  When you do, you may be prompted to provide some extra details that will allow the professional to give you meaningful advice.

What is a token?

When you are on a SepGuide™ Plan with Support Plus, you can access four sessions with separation professionals to help you make progress on your matter. There is a token for each session.

You have four session tokens. You can see these on your Bookings page on your Support Hub.

In what order should I book my sessions?

Every situation is unique, so there is no right order in which to use your tokens.

If you are feeling overwhelmed and need some clarity on how best to approach your journey, we recommend you start with a one-hour Separation Support session to share your situation, receive practical next steps and find out the best way forward to proceed with your tokens to get the most value from them.

Think of this session as similar to visiting the GP, who can treat some things and will refer you to a specialist when necessary. An expert and empathetic separation consultant can assess your circumstances, prescribe a course of action for your immediate needs, and refer you to qualified specialists for each aspect of your separation journey.

Alternatively, you may choose a more self-guided approach and work through your SepGuide™ Plan on your Support Hub, educating yourself and choosing which professionals you would like to book with and when you are ready.

How long do I have to use my tokens?

Your tokens can be used for 12 months from the date you begin your SepGuide™ Plan.

What is the session cancellation policy?

There is a 24-hour cancellation policy for meetings with professionals. You will be reminded of the booking 28 hours before and 1 hour before.

If something comes up outside 24 hours and you cannot attend a scheduled session, you can reschedule via Calendly. You will find links to do this in your booking notification emails.

If you need to cancel your booking, you must notify the professional via the online Calendly cancellation option. This will notify the professional and also update your SepGuide™ Plan.

If cancellation occurs within 24 hours of the scheduled appointment, you will forgo your booking.

To get the most from your sessions, you are required to complete the Intake Form before your session. This provides current and up-to-date information for the professional and allows them to give you advice during the session. You will receive this form by email after you book.

How much notice do I need to give to reschedule or cancel an appointment?

Our professionals require 24 hours notice to cancel or reschedule.

If I cancel an appointment, do I keep my token?

The professionals in our network have high hourly rates and require notice to fill an appointment if it is cancelled.

If you book a session and cancel it more than 24 hours before the scheduled time, you retain your token for another day.

If you do not provide 24-hours notice before a scheduled appointment, you will forfeit the session and your token.

Can I cancel my SepGuide™ Plan Support Plus subscription?

No – the Support Plus subscription including professional services is a contract of 12 months at a minimum billing of $2388.00.

Is there a free trial on the Support Plus plan?

No – the Support Plus subscription including professional services has no free period.

What happens if I don’t use all my tokens?

Tokens are non-refundable. If you do not use them within 12 months, your tokens are forfeited.

SepGuide™ Plan sponsored by your employer

What if I leave my employer before my SepGuide™ Plan has finished?

Once you register for the SepGuide™ Plan, it is valid for 12 months, regardless of your employment status after that date. We honour all plans.

Does my employer know I have accessed this service?

No. Your privacy is paramount to us. In fact, many people choose not to tell their workplace when they are going through separation.

We do not share with an employer the name or personal information of anyone who has signed up for a sponsored SepGuide™ Plan EAP program.

Any analytics on platform usage is de-identified.

We recommend that you don’t use your work email for your Support Hub account.

Terms and conditions

Privacy policy and terms and conditions

When you completed the Q&A and registered for your SepGuide™ Plan, you agreed to our Privacy policy and Terms & conditions. Here are the details if you need to refer back.

I have a another question.

Can we add something to this page to make using your SepGuide™ Plan easier? Please get in touch at support@theseparationguide.com.au and let us know.