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At The Separation Guide, protecting your information is important to us.

Accordingly we have developed this policy to help you understand how we collect, use, communicate and make use of the information you provide to us.

The Separation Guide is a registered company operating in Victoria, Australia (ACN 98 636 755 872).

Our registered office is located at Level 1, 196 Faraday Street, Carlton, VIC Australia 3053.

References in this policy (Privacy Policy) to “we”, “us” and “our” are references to The Separation Guide. References to “you” and “your” are to the individual who is using the website or otherwise providing personal information or data to us.

This Privacy Policy sets out what information about you we may collect and how we may use and disclose it, how you can get in touch with us regarding the use and disclosure of that information; and how we safeguard your privacy.


Family Dispute Resolution Privacy

This is very important as privacy and confidentiality are of crucial importance in mediation and Guided Separation.

Our Mediators must adhere to the rules as required by Australian Law.


Family dispute resolution (FDR) practitioners must not disclose a communication made in FDR unless the disclosure is required or authorised under the Family Law Act.

An FDR practitioner must disclose a communication made in FDR if he or she reasonably believes that the disclosure is necessary for the purpose of complying with a law of the Commonwealth, a State or a Territory (eg to comply with legislation requiring mandatory disclosure of suspected child abuse).

An FDR practitioner may disclose a communication made in FDR if he or she reasonably believes that the disclosure is necessary for the purpose of:

  1. protecting a child from the risk of physical or psychological harm
  2. preventing or lessening a serious and imminent threat to the life or health of a person
  3. reporting the commission, or preventing the likely commission, of an offence involving violence or a threat of violence to a person
  4. preventing or lessening a serious and imminent threat to the property of a person
  5. reporting the commission, or preventing the likely commission, of an offence involving intentional damage to the property of a person or a threat of damage to property
  6. assisting an independent children’s lawyer to properly represent a child’s interests.

In addition, an FDR practitioner may disclose a communication, with the consent of the person who made the disclosure where that person is an adult, or, where the disclosure was made by a child who is under 18, if parents consent to the disclosure. If agreement cannot be reached, the matter may be referred to the court for decision.

An FDR practitioner may also make disclosures in order to provide information for research relevant to families, as long as the information provided does not constitute ‘personal information’ as defined in section 6 of the Privacy Act 1988. ‘Personal information’ is information, or an opinion, from which an individual’s identity is apparent, or can reasonably be ascertained.

In terms of inadmissibility, according to the Family Law Act, ‘evidence of anything said, or any admission made, by or in the company of, an FDR practitioner is not admissible.’ Therefore, provided an accredited FDR practitioner is conducting or supervising the process, the inadmissibility provisions will apply.


Your consent

By providing us with information about yourself through use of this website, including by signing up to receive our email updates, you are consenting and giving us permission to process your personal data specifically for the purposes identified and set out in this Privacy Policy.

If you choose to fill out the forms at the end of the Q&A, we will use your name and email address to send news, alert you about updates and share our blog with you. You may choose to stop receiving our emails at any time by following the unsubscribe link included at the bottom of every email we send or you can contact us at


Data collection

The Separation Guide may collect personal or navigational information from you for a number of circumstances, including through your use of this website; when you submit an enquiry through this website; when you fill out a form in the Q&A, when you subscribe to our blog, when you download a resource and when you attend an event hosted by us. When you submit information, you are transferring such information to The Separation Guide and you hereby consent to such a transfer.

We may also receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data. We may combine this data with information we already have about you. This helps us to analyse, update and expand our records, identify prospective customers and provide products and services that may be of particular interest to you. If your information is passed on to us by others, we will only use that information for the specific reason for which it was originally provided.

The information we collect may include personal details such as your name, postal address, email address, telephone number, company name and position title, and navigational details such as your IP address, geographical location, browser type, operating system, type of device used, referral source, length of visit, frequency of visits and pages viewed.

Under no circumstance will The Separation Guide ever process sensitive data including race or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health or mortality and sexual orientation or any substantive information provided to Mediators consistent with the legal duties of these practitioners.


Use of information

The Separation Guide may use personal information to provide you with the services you’ve requested and to send information to you including related articles, podcasts and resources.

We may also use personal information for auditing, research and analysis to help us continually improve our website and service offerings. Non-identifying information, derived from the actions of our website visitors, may be provided to third parties in order to demonstrate the value we deliver.

While the information we collect is not sold to other organisations for commercial purposes, The Separation Guide may share your personal information with companies that provide services to help us conduct our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us. We require that such third parties comply with our Privacy Policy.


Third Parties

We will not pass on your personal data to third parties outside of the following organisations and software providers, without first obtaining your consent:

  • Podio
  • WordPress
  • Facebook
  • Instagram
  • LinkedIn
  • Google apps for work
  • Google analytics
  • Google developer tools
  • Gmail
  • HotJar
  • Backblaze
  • Microsoft
  • DashThis
  • Trello
  • Typeform
  • Xero
  • Sharpspring


Links to other websites

Our website includes links to other websites and pages of organisations whose privacy policies may differ from ours. If you submit any personal information to these sites, your information is governed by their own privacy policy. We encourage you to read the privacy policy of these websites carefully before submitting your details.



With your consent we may post your testimonial, along with your first name on our website or on our social channels if you have supplied this to us. If you wish to update or delete your testimonial, you can contact us at


Tracking technologies used

When accessing our website, The Separation Guide will learn certain information about you during your visit. Similar to other commercial websites, our website uses a standard technology called cookies and web server logs to collect information about how our website is used.



Before you get too excited, let me tell you that we’re not talking about the kind of cookies you eat here (unfortunately). Instead, we’re referring to the small text files that contain information which allows us to recognise your device when you visit our site. These text files are downloaded to your device whenever you visit a website if you have agreed to the site using cookies. Cookies are then sent back to the website on each subsequent visit or to another website that recognises that cookie.

Cookies can be useful for organisation’s like us as they allow a website to recognise a user’s device and provide information which can be used to make a website work more efficiently, allow more seamless navigation between pages, remember user preferences and consequently improve user experience.

Our site uses cookies to specifically distinguish you from other The Separation Guide website visitors. This helps us to make ongoing improvements and provide you with a better experience when you browse our website. Some of the cookies we use are “analytical” cookies. These allow us to recognise and count the number of visitors our website receives. They also allow us to see how our visitors move around our website when they are using it, which provides information that can help us plan and publish content that our visitors are interested in. This way, we can make sure that when you visit our website, you can easily find the information you are looking for.

Please note that cookies do not contain confidential information such as your home address or telephone number. Furthermore, we do not exchange cookies with any third party websites. Any other websites that we link to on our pages may also use their own cookies, over which we have no control. Unless you adjust your browser settings to disable cookies, our system will continue to issue cookies and download them onto your device when you log on to our website. If you choose to turn cookies off, you may still access our website, but your ability to use some features or access some areas of our site may be limited.

Information gathered through cookies and web server logs may include the date and time of visits, pages viewed, time spent on our website and the websites viewed just before and after our website using your IP address. In addition to this, our analytics provider uses technologies such as cookies, beacons, tags, pixels and scripts to analyse trends, track users’ movements around our website and to gather demographic information about our user base.


Public forums

We do not currently offer publicly accessible message boards or community forums on our website. However, please note that our social channels are available for public viewing and are governed by separate entities (Facebook, Instagram, LinkedIn and Twitter). Please keep in mind that information you disclose via these channels may be collected and used by others which is outside of our control.



As is the case with most websites, we gather some information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating systems, date/time stamp and clickstream data.

We use this non-identifying information to analyse trends, monitor our site, track users’ movements around the site and to collect demographic information about our user base.


Compliance with Children’s Online Privacy Protection Act

As a business, The Separation Guide does not target its offering toward and does not knowingly collect any personal information or data from users under 13 years of age.


Changes to this policy

The Separation Guide reserves the right to amend or make changes to this Privacy Policy as required, at any time, with or without notice. Any changes will be effective immediately and published on our website. We encourage you to periodically review this page for the latest information on our privacy practices.


Your rights

You have the right to request a copy of the personal information about you which we hold or request to be removed from our marketing communication list. Please contact if you would like to discuss how we are using your personal details.


You may also choose to unsubscribe from our marketing communications at any time by clicking the unsubscribe link located at the bottom of our emails or by sending us an email at


How to contact us

At The Separation Guide, we are committed to conducting our business in accordance with the principles outlined above to ensure the confidentiality of your personal information and that it is adequately protected.

If you wish to contact us regarding this Privacy Policy, our use of your information or to update your contact details, please contact