The SepGuide™ Plan

What is the SepGuide™ Plan?

The SepGuide™ Plan is a 12-month subscription that gives Australians a separation plan in their pocket. It provides step-by-step guidance to prepare and connect them with the professional support they need.

It recognises the need for holistic support across their emotional, legal and financial needs.

It provides the individual with options to book up to 4 x 1-hour sessions with various professionals.

One of those is with a legal professional, either a family lawyer or a legally qualified mediator and FDRP.

Clients tell us that they want

  • to reduce their mental load with a ‘one-stop shop’ for separation
  • to understand the order things need to be done
    step-by-step support because they feel overwhelmed
  • one central place to store their information so all professionals work off the same page.

This product delivers what customers have been asking for.

What is the EAP-sponsored SepGuide™ Plan?

Employers can sponsor their staff by pre-purchasing a number of 12-month subscriptions.

Users either complete the Q&A first and are prompted to check our list of employers who will sponsor their staff, or their employer shares the EAP program with their staff through their employee benefits.

To ensure their privacy is protected at work, staff register for the plan anonymously by providing us with the organisation’s unique validation code

What is the user-pays SepGuide™ Plan?

The user-pays plan has the same inclusions as the employer-sponsored plan but is paid by the individual over 12 months.

What does it mean for Network Members?

The user receives four redeemable session tokens on their plan. The system automatically tracks their usage of those tokens and notifies us when they have booked a session with you.

You receive a type of prepaid 1-hour consultation through Calendly. The name of this event is Support Plus session with [your name].

You will receive the same booking notification and client brief per the current process for your free and paid bookings.

The employer or client pays us for the service, and we will pay you once you have delivered the service.

As this is a paid advice session, you can provide formal advice to the client within the session, allowing them to receive tangible takeaways and more information than you can provide in your free initial sessions.

What happens after the session?

After the session, you should contact the client to follow up on their matter and quote any further work they may require to engage your service further.

You will invoice The Separation Guide for the one-hour session at the agreed rate for your service type. These rates were developed with consultation from the network member focus group. This group also helped determine the guidelines for what should be covered within the one-hour session.

How do I get paid for Support Plus sessions?

After your session, you need to invoice The Separation Guide.

Please send your invoices to accounts@theseparationguide.com.au

What if the client cancels or no-shows?

If a client fails to cancel or reschedule within 12 hours of their booking and does not attend, they will forfeit their token, and you can charge us for the session.

Some clients are not tech-savvy and may be expecting a call from you rather than attending an online consultation. Please attempt to contact a client by phone at the time of the booking if they don’t attend an online meeting.

Background

Why did The Separation Guide create an employee-sponsored support program?

At The Separation Guide, our product development team is always looking for ways to improve both the experience for our network members and for people going through separation.

We’ve spent a lot of time this year researching and understanding the behaviours of both consumers and professionals, including:

  • what makes a good separation
  • the blockers that prevent someone from achieving that
  • the impacts of someone not accessing advice.

Our State of Separation Impact Report covered many of these findings and trends.

It became evident to us that separation is more than just a personal problem; it is a societal problem, and for us to make significant change, we need all stakeholders of the problem invested in the solution.

The evidence revealed two major insights for us.

Our State of Separation Impact Report covered many of these findings and trends.

It became evident to us that separation is more than just a personal problem; it is a societal problem, and for us to make significant change, we need all stakeholders of the problem invested in the solution.

The evidence revealed two major insights for us.

  1. The importance of early education and the right advice.
  2. It is employers, government, and health funds that pay the highest economic cost when a divorce goes wrong.
What are the benefits of early education and the right advice?

People who used The Separation Guide resources and engaged with professionals in our network, like you, had better outcomes on every metric.

Our clients saved 52% on costs

They reached a resolution 24% faster

Their stress reduced by 11%

The impact at work reduced by 25%

Employee retention was 100% compared to the other cohort, where 17% of people left their job due to the pressures of separation. 

What is the economic cost of separation to society?

In economic terms, society ultimately pays the highest cost when divorce goes wrong. Every day a couple remain in a state of uncertainty, there is a cost to society of $1400. And employers pay one of the highest portions of this cost due to lost productivity, absenteesim and staff attrition. 

Unfortunately, cost is often a barrier to engagement of professional advice.

Our research revealed a large cohort who skip professional advice for fear of cost or increasing tensions in the relationship if they dip into the marital pool to pay.

That’s why we looked for a way people could be sponsored to receive that initial first step of support to remove the fear of the unknown by meeting with empathetic professionals such as yourselves who can give them a path forward.